To delete invoices, you will need to put your payment schedule in "edit mode".
To do this, navigate to the Collections tab at the top of the page. Click View Payment Schedule, then click Turn on Editing Mode. Then, click Yes, suspend payment processing to suspend any incoming payments while you make edits.
From there, you should see all your invoices and be able to delete them by clicking the trash icon.
After you're finished, you can re-publish the payment schedule. If you do not publish it, the payment schedule will remain On Hold. This means that any upcoming payments set up with AutoPay will not be automatically charged, and parents will only be able to make payments on their account once the payment schedule is re-published.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.