Receiving Your Debit Card
Once you are signed up as a Group Staff member, your program may assign you as the cardholder and provide you with a debit card! If that is the case, the card can take 5-10 business days to be printed and delivered to your program's legal address or your address depending on your Program Admin's preferences. Please check with your Program Admin to confirm where your card will be shipped.
Our debit cards are shipped by USPS mail service. If it has been longer than 20 business days and your card has not been received, please have the Program Admin reach out to Customer Support at spend.support@onsnap.com.
Activating Your Debit Card
Once you've received your Snap! Spend debit card, you can log in to your Snap! Spend account and navigate to the Debit Cards tab to activate it.
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Setting your PIN number
- When you activate your card, you will then be prompted to set a four-digit PIN number. This PIN number will be needed for most purchases made with your card - so select one that is secure and easy to remember.
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Remember your card’s billing address and ZIP code
- For security purposes, you may be required to use your ZIP code or billing address to complete and authorize a purchase with your card.
- The debit card’s ZIP code is normally associated with your personal billing address. If you are using your personal billing address and receiving failures, please reach out to Support for further confirmation.
You can also activate your card by calling the toll-free number 1-833-852-1519 located on the back of your card.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.