If your Program Admin is leaving the organization, depending on your specific circumstance, there are some steps you can take to transition the owner of the account.
If the new Program Admin is already an admin on the account:
Both the former Program Admin and the new one must request this change by emailing our support team at spend.support@onsnap.com with the following information:
- Name of former Program Admin
- Name of new Program Admin
- Your program/organization name
If the new Program Admin is not an admin on the account:
If the new user is not an admin on the existing organization’s bank account, we will need one of the following documents to transition the account to the new user:
- A notarized letter stating that the new user is the rightful owner of the club/organization.
- EIN documentation that includes the club name and EIN number as well as the new owner's name.
Once you've gathered the documentation, please submit it by emailing our support team at spend.support@onsnap.com.
Once this has been completed, our team can move forward with changing the Program Admin. Note: This process can take up to 48 hours.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260 ext. 6.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.