Program-Level Migration Communication

We are so excited to transition to our new and improved Snap! Spend platform! To make this transition as seamless as possible for your organization, we recommend layering in program-level communication along with the communication coming directly from Snap! Spend. Below you can find email templates that you can simply copy and paste to send to your group staff members and guardians! Feel free to use the full template, take bits and pieces, or write your own to communicate the transition to your program. 

Please note: Our team is still actively testing the new Snap! Spend platform to ensure it operates as expected. While we are leaving the date of the migration blank for now, your dedicated Snap! Spend Account Manager will communicate the date of the migration as soon as all testing is complete. 

Snap! Spend Staff Email Template

Hi, [insert greeting]! 

 

We are excited to announce that Snap! Spend is being upgraded to a new system! Please read this carefully as there are some important things to be aware of during this migration. The most important being that during the migration of the organization's data which will occur on [DATE], you will not be able to process payments for your group and use any debit cards (if applicable).

 

Once the organization’s data has been migrated over to the new system, payments will not be accepted until guardians accept the invite and add a new payment method. If applicable, your new debit card will be shipped out.

 

You will be required to accept your new invite to Snap! Spend. Guardian invites will be sent out automatically and Snap! Spend will follow up with guardians who have not signed up every two days. After our organization has migrated, payments will no longer be charged on the old Snap! Spend platform, and access will be made read-only.

 

Here are some benefits of the new Snap! Spend platform:

• Improved check process with faster shipping and tracking
• No returned fees
• Reduced downtime and outages 
• Hassle-free experience for adding new staff
• Two-factor authentication

If you have any questions, please let us know! 

Snap! Spend Guardian Email Template

Hi, [insert greeting]! 

We are excited to announce that Snap! Spend is being upgraded to a new system! Nothing is needed right now, but we want to give you a heads-up.

Once the organization(s) you are a part of have migrated to the new system, you will receive an email invite to join. Below is an example of what the email invitation will look like, and it will come from [e-mail].

Simply click on Sign Up and follow the on-screen directions. Please note that you will need to log into Spend, review the payment schedule for the groups you are a part of, and add your payment method to remain a participant in your group within the new Snap! Spend.

Also note that after your organization has migrated, payments will no longer be charged on the old Snap! Spend platform, and access will be made read-only.

Here are some benefits of the new Snap! Spend platform:

• Fresh look and feel
• Mobile friendly design
• Can connect your account securely through Plaid to make payments
• No more $25 fees for returns

If you have any questions, please let us know!