Rewards and gift items (OTK) are shipped directly to the fundraiser’s Group Leader 3-6 weeks after the close of the campaign. Once the package has left our warehouse, the primary Group Leader on file will receive an email with tracking information to provide insight into delivery. After delivery, the group leader is responsible for the distribution of the team’s items. All items are shipped together to the shipping address on file.
If you are a campaign Group Leader with any questions about your team's gear, please contact your representative or Snap! Raise Support at support@snapraise.com, 276.531.9260. Missing items and defects need to be reported within 60 days of delivery.