If your debit card has been lost. stolen, or damaged, you can report it or replace it on Snap! Spend. Navigate to your Debit Cards page.
Lost or Stolen Cards
For Program debit cards:
1. Navigate to the Program tab.
2. Click Program Debit Cards.
For Group Staff debit cards:
1. Navigate to the Groups tab.
2. Find the desired group and click Debit Cards.
Click the 3 dots on the card you'd like to report lost or stolen, click Report Lost or Stolen, and follow the onscreen prompts.
[insert screenshot of report lost or stolen card showing]
Once you confirm deactivation, it will be deactivated almost immediately. You can refresh the page to see that the card is no longer activated. Once the card is deactivated, it cannot be used for any purchases or transactions. Any pending transactions will still be completed.
Replacement Cards
For Program debit cards:
1. Navigate to the Program tab.
2. Click Program Debit Cards.
For Group Staff debit cards:
1. Navigate to the Groups tab.
2. Find the desired group and click Debit Cards.
Click the 3 dots on the card you'd like to replace, click Replace Card, and follow the onscreen prompts.
[insert screenshot of report lost or stolen card showing]
The replacement card has the same card number, expiration date and PIN as the original card, and does not require additional activation!
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.