If you're having trouble receiving e-mails from Snap! Spend, there are a few steps you can take to find the e-mails and ensure they get delivered to your inbox in the future.
Firstly, add notify@snapspend.com as a contact in your address book in your email. This will help signal the email server that this email address is a known contact and that you'd like to receive messages from it.
Locating messages in Gmail
Often times missing e-mails can be found in your spam folder, so that's a good place to start. If you're using gmail, you can search for the e-mail in your entire account, including spam, by following the steps below:
- In a browser on a computer (this won't work on mobile), open your gmail at https://mail.google.com/mail/u/0/
- In the search bar, enter the following query: in:anywhere Snap! Spend
- If you find the e-mail, mark it Not Spam or Report not spam to ensure that future e-mails will go to your inbox
Locating messages in other e-mail clients
Visit your email inbox from a web browser on a desktop computer and check your e-mail's spam or junk folder to see if the message was sent there. If you locate the e-mail from Snap! Spend, be sure to mark it not spam or not junk to receive future Snap! Spend e-mails to your inbox.
If you're still having difficulty locating the messages, double check with your club owner to make sure they have the correct e-mail on file for you and confirm the date that the e-mail was sent.
If this doesn't help, please reach out to us and we'll help get the issue resolved!
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.