If you choose not to link your bank account through Plaid login, you can still connect it directly using your account and routing numbers. Here's how:
1. Select the payment method "Pay By Bank". Then click "Link Account".
2. A Plaid popup will appear. Click "Continue".
3. You will then be prompted to enter your phone number or "Continue as Guest".
4. Next, the page to select your bank will appear. Scroll to the bottom and click "Link with Account Numbers".
5. Enter the Routing Number. A screen will then pop up, which you can skip by saying "continue with account number."
6. Add your account number.
This will prompt verification with a micro-deposit. Depending on your financial institution, this deposit should be received within 24 hours but may take up to 2-3 business days. Once you receive it, log back into Snap! Spend to verify.
What do I do if I have questions?
We have a Support Center that you can easily access and search for questions. Also, our Help Desk is always happy to answer any of your questions, or you can contact your program directly if you have any program-specific questions!
➡️ Visit our Support Center to find other how-to articles
➡️ Contact the Snap! Spend Help Desk if you have questions about:
- You have any technical issues or questions related to the website or your account.
- You're getting an error message somewhere on your Snap! Spend account.
- You're having an issue with your Snap! Spend login or password.
➡️ Contact your program directly if:
- You have a question about an invoice amount or want to change a payment due date.
- You need to change your participant's name (i.e. name is spelled incorrectly).
- You want a refund or a history of your payments.
- You want to split an invoice into two separate payments.
Having issues getting signed up with a bank account? Click here for our troubleshooting guide!
Need help creating a Snap! Mobile SSO account? Click here to learn more!
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.